Delete your Faurenis account

Delete your account in the app

Sign in on the web or in the app, then:

1. Go to Account, then the Settings tab, and choose Profile & security. (If your account page has no Settings tab, choose Security instead.)
2. Choose Delete account and read what is deleted and what is kept.
3. Confirm it's you: with your password, a code from your authenticator app, or a sign-in less than five minutes old.
4. Type your account email address and choose Delete my account.

Your account is deleted, not deactivated, and you are signed out on every device.

If you are your clinic's last administrator and other members remain, transfer the administrator role to one of them first.

What is deleted

• Your Faurenis account and the sign-in methods linked to it.
• Your sign-in sessions, on every device.
• Personal data about you that we are not legally required to keep.

What is kept, and why

This permanently deletes your account and the personal data we are not legally required to keep. Clinical records and audit logs you created belong to your clinic's patient records and are retained as required by healthcare and data-protection law; they will no longer be linked to an active account.

If you are the only member of your clinic, deleting your account also asks us to close the clinic. Its patient records are then retained or exported as the law requires.

Are you a patient? Your dental records are held by your dental clinic, which decides how they are kept. Ask your clinic to access, export or delete them.

Can't sign in?

Send us an account-deletion request through the contact form, with the email address of the account you want deleted. We handle it as a data-protection request.