Patient communication that feels clear, timely, and human.
Faurenis helps dental teams generate patient-friendly explanations, recall messages, post-op check-ins, plan follow-ups, and care instructions — always with clinic control over tone and approval.
Draft message
Bok Marija, vaš plan za #36 je spreman. Sljedeći termin: 27.05. u 10:00. Ako trebate izmjenu, javite — vidimo se.
— Klinika dental.example
- Approval before send
- Tone control
- Consent-aware
- Clinic-scoped
The workflow problem
Follow-up is inconsistent because it’s manual.
Without a structured message workflow, follow-ups land in someone’s todo list — and many don’t land at all.
- 01
Follow-ups are inconsistent.
Some patients get a thoughtful note, others get nothing — there’s no system.
- 02
Patients forget treatment explanations.
A great chairside conversation fades; a written summary doesn’t.
- 03
Post-op instructions vary by team member.
Tone and detail shift based on who happens to write the note.
- 04
Recall is reactive, not proactive.
Without an operating layer, recall sits in PMS exports nobody opens.
How Faurenis solves it
Drafted from context. Approved by the team. Tracked end-to-end.
Faurenis generates a patient-friendly draft from the approved visit, the team controls tone and approval, and the message lifecycle is observable.
Patient-friendly treatment explanations
Drafted in plain language from the approved plan, ready for the team to refine.
Recall message drafts
Recall outreach drafted on cadence, tone-matched to the clinic.
Post-op check-ins
Standard post-op messages with patient-specific context where it matters.
Follow-up sequences
Multi-message cadences (initial, reminder, escalation) without losing the human voice.
Tone control
Per-clinic tone presets the team can adjust per audience or per template.
Approval workflow
No auto-sends. Every message draft awaits explicit team approval before delivery.
Communication history
Per-patient message history surfaces alongside notes and clinical events.
How it works
Six steps. Nothing auto-sends.
Drafting is fast; the team controls the send. Every delivery is observable in the patient timeline.
- 01
Faurenis reads approved visit context
Only from clinician-approved notes and plans — not from raw transcripts.
- 02
Drafts patient-facing message
Plain-language draft generated using the clinic’s tone presets.
- 03
Team reviews and adjusts tone
Clinician-controlledEdit, retone, reword — the team owns the final voice.
- 04
Message is sent through configured channel
SMS, email, or whichever channels the patient has consented to.
- 05
Follow-up status is tracked
Sent → opened → responded → booked, visible in the patient timeline.
- 06
Patient timeline is updated
The message lands in the patient’s history alongside notes and visits.
Why it matters
Consistent follow-up, kept human.
Illustrative funnel of how patients move through a typical recall or follow-up sequence once the team has a structured message workflow.
Example workflow data
Follow-up performance per 100 messages.
Stylised funnel of patient response across a typical follow-up sequence.
Safety and governance
Patient messages aren’t marketing. Treated accordingly.
The controls below describe how Faurenis keeps patient communication clinical-grade.
No uncontrolled messaging
Every message goes through an explicit team approval before delivery.
Approval before send
Drafts await explicit approval; nothing auto-sends.
Patient consent preferences
Per-channel consent honoured; SMS-off means SMS-off.
Communication history
Per-patient log of what was sent, opened, and responded to.
Tone templates
Clinic-controlled tone presets per template and per patient audience.
Clinic-level control
Tone, cadence, and templates are clinic-scoped — never SaaS defaults.
Built around the team
Communication is a team craft, not a marketing tool.
The roles below describe how the messaging surface shows up across the clinic.
For dentists
Plan approved → patient-friendly summary drafted, ready to send after team review.
For hygienists
Recall and post-op messages drafted on cadence, in your voice.
For assistants
Send queue + per-patient context surfaces the approve-and-send action quickly.
For practice managers
Sequence performance + tone consistency across the team.
For compliance and admin
Audit log per message + per-channel consent posture per patient.
Continue exploring
Designed to work together.
Improve patient follow-up
Bring a recent visit — we’ll draft the post-op message live.
A 30-minute walkthrough on a real visit: from approved plan to patient-friendly message to delivery and response tracking.
No auto-sends. No marketing defaults. AI-assisted, clinician-controlled.
Messages shown here are illustrative. In Faurenis, every message is team-approved before delivery and respects per-patient channel consent.