Question 1

What does Faurenis do?

Accepted Answer

Faurenis is a dental-AI workspace. The Copilot answers chart-grounded questions, the Ambient Scribe drafts clinical notes from the visit conversation, Document Intelligence reads scanned forms and imaging, Perio captures charts by voice, and Smart Calendar handles scheduling and recall.

Question 2

Who is Faurenis for?

Accepted Answer

Dental practices that want AI-assisted documentation and continuity without giving up clinical control. We see strong fit in single-clinic GP practices, multi-site groups, and periodontal specialist clinics.

Question 3

Does Faurenis replace my practice-management system?

Accepted Answer

No. Faurenis complements your PMS. We do scheduling, charting, AI-assisted notes, and patient continuity. Billing and insurance claims stay in your existing PMS until our PMS integrations mature.

Question 4

Which languages does the voice scribe support?

Accepted Answer

General availability for English (US/UK/AU), Croatian, German, Italian, and Spanish. Beta-quality support for several other languages — ask your CS engineer.

Question 5

Can I use Faurenis on a tablet or phone?

Accepted Answer

Yes — the mobile companion is a Progressive Web App you can install from Safari or Chrome. Most desktop features work; perio charting and bulk editing stay on desktop.

Question 6

Does Faurenis work offline?

Accepted Answer

Voice notes capture offline and sync when the network returns. The Copilot requires network — it cannot query an offline chart.

Question 7

Is Faurenis a medical device?

Accepted Answer

Faurenis provides AI-assisted documentation and workflow support; no AI output becomes part of the official record without clinician acceptance. Its medical-device status depends on intended use and applicable law and remains subject to qualified legal and regulatory review.

Question 8

Does Faurenis diagnose anything?

Accepted Answer

No. Faurenis provides AI-assisted documentation and workflow support. It surfaces findings, drafts documentation, and answers chart-grounded questions. The diagnosis is the clinician's.

Question 9

How do you prevent AI hallucinations?

Accepted Answer

Grounding. Every AI-drafted claim must point to a source — a transcript line, a chart entry, an image. Claims without a source are flagged or omitted. Low-confidence outputs are routed to the validation queue.

Question 10

What is the validation queue?

Accepted Answer

A queue of AI outputs the clinic should look at before they enter the chart. The threshold is set per clinic. The admin role reviews daily.

Question 11

Can I edit an AI-drafted note?

Accepted Answer

Yes — every AI draft is editable line by line. The chart records what was AI-drafted vs. clinician-written.

Question 12

What if Faurenis gets a clinical detail wrong?

Accepted Answer

The clinician corrects it before saving. The correction signals to the model to do better next time, and the validation queue surfaces the pattern if it recurs.

Question 13

Does Faurenis train on my clinic's data?

Accepted Answer

No. Faurenis does not train models on clinic data. Improvements come from clinician feedback and curated public clinical data.

Question 14

How do you handle clinically sensitive AI outputs?

Accepted Answer

Outputs that touch sensitive areas (oncology hand-offs, paediatric assessments, complex perio) get tighter confidence thresholds and dedicated review templates.

Question 15

What is "designed to support" rather than "compliant"?

Accepted Answer

Compliance frameworks like the EU AI Act or HIPAA require formal posture and audits. Faurenis designs to those requirements — we built the controls — but we will not claim "compliant" until the relevant certification or audit completes.

Question 16

Where is my clinic's data stored?

Accepted Answer

EU clinics: Frankfurt + Belgium. US clinics: US-Central with a Canadian failover. Residency is set per tenant and enforced in code.

Question 17

Is data encrypted?

Accepted Answer

Yes — AES-256 at rest with customer-managed keys in Google Cloud KMS, TLS 1.3 in transit.

Question 18

Who can read my clinic's data?

Accepted Answer

Only your clinic's members and Faurenis support engineers who are granted time-boxed, audited access by your admin. No engineer reads patient data without an explicit grant.

Question 19

What happens if I leave Faurenis?

Accepted Answer

You can export everything as PDF (human-readable) or FHIR (structured). After cancellation, your data is retained for a grace period — default 30 days — then deleted, with an audit-log retention period that satisfies regulatory minimums.

Question 20

Do you use sub-processors?

Accepted Answer

Yes — Google Cloud (infrastructure), a Speech-to-text vendor, and an LLM inference vendor. The full list and per-sub-processor details are in the Trust Centre.

Question 21

How long do you retain patient data?

Accepted Answer

Active patient data is retained for the contractual life of the clinic plus required regulatory retention. Audit logs are retained for 7 years.

Question 22

Can a patient request their data?

Accepted Answer

Yes — the GDPR data-subject access export gives you a portable JSON bundle. Clinics fulfil access requests through the patient chart export tool.

Question 23

Do you sell or share data with marketers?

Accepted Answer

No. We do not sell data and we do not share it for marketing. Sub-processors process data only to deliver Faurenis.

Question 24

How long does implementation take?

Accepted Answer

Most clinics reach steady state in six weeks. The variables are the choice of champion clinician and the daily validation review.

Question 25

Who runs the implementation?

Accepted Answer

A Faurenis CS engineer is assigned for the first six weeks. After that, monthly check-ins.

Question 26

Do I need IT staff?

Accepted Answer

No. Faurenis is web-based. The only IT-adjacent task is the MFA enrolment for admin and owner roles.

Question 27

What if my team is resistant?

Accepted Answer

Pick a single champion clinician for the first two weeks. Most resistance dissolves when one clinician shows the team a typical day.

Question 28

Can we keep our current note style?

Accepted Answer

Yes — templates are customised per clinic. Most clinics tune their library in the first two weeks.

Question 29

Do you support data migration from another PMS?

Accepted Answer

Yes — Faurenis supports CSV and FHIR import. The migration engineer maps fields and runs a two-week parallel period before cutover.

Question 30

What does a pilot look like?

Accepted Answer

A two-week real-workflow trial with one clinician, a starter template library, and a daily check-in. Exits with a written go/no-go.

Question 31

When can we go live?

Accepted Answer

Most pilots convert in the second week. Production access is granted on signature, with the six-week onboarding plan running in parallel.

Question 32

Which PMS integrations do you support?

Accepted Answer

Direct integrations with three PMS systems at GA, with three more in beta. CSV/FHIR import is supported universally.

Question 33

Can I sync with Google Calendar?

Accepted Answer

Yes — per-clinician two-way sync. Event titles use patient initials only; the description links back to the Faurenis chart.

Question 34

Outlook calendar?

Accepted Answer

In beta. Microsoft 365 OAuth wired; testing the per-clinician sync at three pilot sites.

Question 35

Do you have an API?

Accepted Answer

Yes — read-only at GA. Authentication via signed service-account tokens issued from the admin console.

Question 36

Can I push data to my BI tool?

Accepted Answer

Yes — via the read-only API plus a CSV export tool. Common BI stacks (Looker, Tableau, Power BI) ship with documented connectors.

Question 37

Does Faurenis integrate with my imaging software?

Accepted Answer

Not yet. The dedicated imaging gateway, DICOM ingestion, viewer, and scanner/PMS connectors are in controlled development and are not currently available for clinical use.

Question 38

Webhooks?

Accepted Answer

Outbound webhooks at GA for major events (appointment booked, note saved, validation flagged).

Question 39

Can I write a custom integration?

Accepted Answer

Yes — the API supports it. We do not currently expose write endpoints for clinical data; those require a partnership conversation.

Question 40

How much does Faurenis cost?

Accepted Answer

Individual plans: Core €99, Pro €149, or Clinical Insights €199 per month. Clinic plans: Clinic Core €1,499, Clinic Pro €2,499, or Clinic Enterprise €3,999+ per month, each including up to 10 seats. Full plan details are on the pricing page.

Question 41

What is a seat?

Accepted Answer

An active member with sign-in access. Inactive members do not count.

Question 42

Are there pilots?

Accepted Answer

Yes — two-week pilots are standard. Most pilots convert into a steady-state contract.

Question 43

Can I add or remove seats mid-contract?

Accepted Answer

Yes — billing prorates within the month.

Question 44

Do you offer annual contracts?

Accepted Answer

Yes — annual with a small discount. Monthly is also supported.

Question 45

How do I pay?

Accepted Answer

Card or SEPA self-service. Invoice on request.

Question 46

What is included in the Pro plan?

Accepted Answer

Faurenis Copilot, Ambient Scribe, Perio charting, Document Intelligence, Templates, Smart Calendar, and admin tooling.

Question 47

Do you offer a free trial?

Accepted Answer

A two-week pilot rather than a self-service trial — clinical AI products are not the right shape for sign-up-and-try, given consent and clinical-safety considerations.

Question 48

Do patients see Faurenis?

Accepted Answer

Only indirectly. Patients see the consent script for AI-assisted documentation, and they may see clinician-approved treatment plans, prepared with Faurenis and reviewed by their dentist, printed or sent via the portal.

Question 49

Do patients have to give consent?

Accepted Answer

Yes — under most jurisdictions, AI-assisted clinical documentation requires patient consent. Faurenis ships a consent script and (where required) a written-consent form.

Question 50

Can a patient opt out?

Accepted Answer

Yes. Opt-out disables AI features for that patient. The clinic falls back to manual documentation for the visit.

Question 51

What does Faurenis tell the patient?

Accepted Answer

Nothing directly — Faurenis is not a patient-facing chatbot. The clinic communicates with the patient; Faurenis supports the clinic.

Question 52

Is the audio of my visit kept?

Accepted Answer

Audio is processed transiently to produce the transcript and is not stored long-term by default. Clinics can opt to retain audio for QA, with stricter retention controls.

Question 53

Can a patient see their own AI-drafted note?

Accepted Answer

Yes — through the patient portal or via a clinic export. The patient sees the final clinician-approved note, not the draft revisions.

Question 54

How do you handle patient questions about AI?

Accepted Answer

The clinician explains: clinician decides, AI drafts the note, opt-out available. Our patient-communication guide ships sample scripts.

Question 55

What if a patient is anxious about AI in their care?

Accepted Answer

Three principles cover the conversation: clinician primacy, AI scope (documentation), patient choice. The "Talking about AI with anxious patients" guide goes deeper.

Question 56

Is Faurenis GDPR-compliant?

Accepted Answer

Faurenis is designed for GDPR — data minimisation, lawful basis, residency, retention, and data-subject rights are all implemented. Final GDPR posture in any specific clinic depends on the clinic's own DPIA.

Question 57

HIPAA?

Accepted Answer

Faurenis is designed to meet HIPAA safeguard requirements. HIPAA itself does not certify products. We sign BAAs with US clinics.

Question 58

EU AI Act?

Accepted Answer

Faurenis is designed for the EU AI Act's high-risk obligations — quality management, transparency, human oversight, accuracy logging. We will not claim "compliant" until the certification pathway is fully formed.

Question 59

MDR?

Accepted Answer

Faurenis does not self-declare an MDR classification. Its intended use and medical-device status remain subject to qualified legal and regulatory review; any applicable conformity pathway must be completed before a corresponding market claim is made.

Question 60

SOC 2?

Accepted Answer

Faurenis is on a SOC 2 Type II readiness pathway. Type I report is available on request; Type II in progress.

Question 61

ISO 27001?

Accepted Answer

On the readiness pathway. Gap analysis complete; certification audit scheduled.

Question 62

Do you have a DPO?

Accepted Answer

Yes — and you can request a DPA before signing.

Question 63

Where is the sub-processor list?

Accepted Answer

On the Trust Centre. Updated with 30 days' notice before any change.