Faurenis
System status

Live status, explained in plain English.

Every Faurenis service has a public status, an uptime window, and a record of every recent incident. We tell you what broke and how we fixed it.

System status

All systems operational

Operational

Services

Faurenis Web Application

Operational

app.sophydent.ai — the clinical app.

24h
100.00%
7d
100.00%
30d
99.98%

API

Operational

Read-only REST API at api.sophydent.ai.

24h
100.00%
7d
100.00%
30d
99.99%

Authentication

Operational

Sign-in, MFA, OAuth callbacks.

24h
100.00%
7d
100.00%
30d
99.97%

Ambient Scribe

Operational

Speech-to-text and clinical-note drafting.

24h
100.00%
7d
99.99%
30d
99.95%

Faurenis Copilot

Operational

Chart-grounded question answering and report generation.

24h
100.00%
7d
100.00%
30d
99.96%

Perio Voice Charting

Operational

Voice-driven periodontal chart entry.

24h
100.00%
7d
100.00%
30d
99.99%

Document Intelligence

Operational

OCR and field extraction for scanned forms.

24h
100.00%
7d
100.00%
30d
99.94%

Smart Calendar

Operational

Scheduling, recall, calendar sync.

24h
100.00%
7d
100.00%
30d
99.98%

Patient Records Storage

Operational

Encrypted persistent storage for chart data.

24h
100.00%
7d
100.00%
30d
99.99%

Patient Portal

Operational

Patient-facing portal for plans and consent.

24h
100.00%
7d
100.00%
30d
99.93%

Mobile Companion

Operational

PWA mobile app for clinicians.

24h
100.00%
7d
100.00%
30d
99.96%

Recent incidents

  • Elevated latency on Faurenis Copilot in EU region

    Degraded performance

    EU users experienced 1.5–4s response times on Copilot queries. Underlying cause: upstream model-vendor connection pool exhaustion. Mitigated by routing to a fallback deployment.

    1. investigatingWe are seeing elevated latency on Faurenis Copilot in EU. Investigating.
    2. identifiedUpstream connection pool exhaustion at the model vendor. Failing over to the EU fallback deployment.
    3. monitoringFailover complete. Latency back to normal. Monitoring for the next 30 minutes.
    4. resolvedIncident resolved. Total duration 48 minutes.

  • Patient Portal sign-in failures

    Partial outage

    A subset of patient-portal users could not sign in via the email-link flow due to a malformed redirect URL after a configuration push.

    1. investigatingPatient-portal sign-ins returning 400. Investigating.
    2. identifiedRedirect URL malformed in last config push. Rolling back.
    3. resolvedRollback complete. Patient-portal sign-ins restored.

Scheduled maintenance

  • Database migration — Patient Records Storage

    Fri, 22 May 2026 03:00:00 GMT

    Routine database engine version upgrade. Patient Records Storage will be read-only for ~15 minutes mid-window. Clinical app will continue to function in read-only mode for that period; writes will queue and replay automatically.

    Estimated duration: ~30 minutes

Incident alerts

Get incident alerts by email.

Choose the services that matter to your clinic and get notified of their incidents. We send one email per incident, never a marketing message.

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