Recall is the highest-leverage operational lever in most practices. Done well, it stabilises chair utilisation, lifts hygiene revenue, and improves patient continuity. Done poorly — or not done — it leaks patients quietly.
Three recall workflows we see working:
Hygiene cadence recall. Six-month or twelve-month cadence based on perio risk. Most clinics already do this. The Faurenis version adds a no-show predictor that surfaces patients who are likely to miss the slot if booked.
State-based plan follow-up. A patient with an open treatment plan but no scheduled next visit is in a state that needs action. The plan-follow-up queue surfaces these and suggests outreach.
Event-based post-op check-in. After a procedure with non-zero risk of complication (extraction, endo, implant), Faurenis schedules a 48-hour automated check-in. Patient responses route to the assistant role.
The under-recall pattern is consistent across practices: clinics over-rely on cadence recall and underuse state- and event-based workflows. The latter two are what convert "we have your details" into "we noticed and we acted".